How Can We Help?
Find practical answers for resume building, ATS checks, cover letters, templates, billing, exports, and account access. Start with the topic cards below, then contact support if a workflow is still unclear.
Getting Started
- How to create your first resume from a blank profile or template
- Choosing the right template for your role, industry, and experience level
- Understanding the resume editor, live preview, and section controls
- Exporting your resume as PDF or DOCX when your plan supports it
AI Features
- Using AI resume suggestions without losing your personal voice
- Generating cover letters from your role, company, and job description
- Rewriting resume bullets for clarity, action verbs, and measurable impact
- Understanding daily AI limits on Free and higher Pro usage allowances
ATS Optimization
- What applicant tracking systems check before a recruiter reads your resume
- How Rune Career scores keywords, formatting, sections, and file readability
- Tips to improve your ATS score before submitting a job application
- Common ATS mistakes such as columns, missing sections, and scanned PDFs
Account & Billing
- Creating your account and saving resume drafts across devices
- Upgrading to Pro for premium templates, exports, and larger AI limits
- Managing your subscription, billing status, and cancellation options
- Deleting your account and understanding what happens to saved data
Templates & Design
- Browsing available templates for classic, modern, academic, and executive resumes
- Customizing fonts, colors, spacing, and sections while keeping the document readable
- Switching templates without losing your resume content or section order
- Checking template compatibility with ATS parsing and recruiter review
Troubleshooting
- Fixing resume export issues such as missing content, browser blocks, or PDF download failures
- Solving login issues, session problems, and password reset questions
- Checking AI feature limits, failed generations, and missing job description inputs
- Contacting support with account, billing, export, or data questions
Still Need Help?
Can't find what you're looking for? Send the page you were using, what you expected to happen, and any export, billing, or login details that help us reproduce the issue.
Need help with another Rune app?
This help center covers Rune Career resume, ATS, cover letter, template, and billing workflows. Each sister app has separate support, so choose the product below if your question is about another Rune workspace.
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